Shipping Policy

Where we ship

We currently ship to [countries/regions]. Some products may not be available in every destination; checkout will only offer destinations we can serve. It is your responsibility to ensure the products may be legally imported and used for research where you are.

Processing and delivery times

Orders placed before [cut-off time] on business days are usually dispatched within [number] business days. Estimated delivery: [domestic estimate]; [international estimate].

Rates

Shipping costs are calculated at checkout. [Free shipping threshold, if any.]

Packaging and labelling

Each vial is labelled with its product name, size and lot number, and packed to protect it in transit. [Describe any temperature-controlled packaging.] The lot number on the label matches the record in our COA Library.

Tracking and problems

You’ll receive a tracking link by email when your order ships. If a parcel is late, lost or arrives damaged, contact [support email] with your order number.